We got some Extra Help at the Insurance Agency today

My niece Sister Kally Priest has been out of her house (and school too) since Tuesday because of the lack of power. 

She has along with her parents have been nesting quite comfortable at the Priest family home on North Main and L&N Bed and Breakfast.

This afternoon she made herself useful and assisted us in handling claim inquires here at Vaughn Insurance. 

One of her first tasks was to write a story about frozen pipes and how it causes damage.

Here is the story she wrote with some help from an insurance publication:

Need Electric Service Repaired in Henderson KY?

It seems that many people will be needing to contact an electrician in Henderson KY. 

Below is a listing (in no particular  order) of Electricians that are in the Henderson Phone book:

Mr. Electric 270.831.6533 They are for sure answering phones! A client was able to get a promise the would be out on Thursday 1/29/09 for repairs.

Parven Schriber Electric 270.860.1603

Galloway Electric 270.826.1224

Owens Electric 270.826.2131

Jameson Electric 270.826.6386

Caton’s Electric 270.827.9764 (Think they are same as Mr. Electric)

Demar Electric 270.827.0326

Vaughn Insurance Agency & Henderson KY under state of Emergency

Due to the entire county of Henderson Kentucky (KY) being under a state of emergency our physical office is closed today.

We do offer multiple client service options for our clients to communicate with our agency:

1.  Telephone:  Our main switchboard line 270.827.3505 is staffed by licensed agents awaiting your calls to answer questions about claims.

2. Internet: We maintain client chat services with a live licensed agent at www.govaughn.com/chat, please click this link and speak to a agent via internet chat

3. Direct Report: All of our partner companies offer direct reporting of emergency claims see our claims page on our internet site for those numbers.

Things to remember if you have a claim situation from this ice/snow storm.

1.  Do everything possible to keep the damages from becoming worse than what they are presently

2. If you have power lines down.  Stay away and call power company or 911

3. All claims relating to ice/snow are subject to homeowners policy deductible which is usually $500 or $1000.

Our agency is a Trusted Choice agency!  Click Here for Our pledge to you our client- and we take it seriously!

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Claim Situations so far:

Trees Down, Utility Connection pulled from house, car slid off in ditch, Broken windshield from fallen tree.

Life with AMS 360

Well today we celebrate one month for the Insurance Agency being on AMS 360.   We are doing quite well.  It is hard to believe that we used one piece of software AMS AfW for over 12 years!

Wow! Those people at the AGENA Corporation back in 1991 when they introduced AfW didn’t realize what a incredible product they were creating was.

Our training was done completely online with webinars.  First time I have ever done a training like that.  It went well and I would recommend to others.  We saved tons of money by doing training this way.

Everyone seems to be doing fine.  We need to get our form letters cleaned up and we have a lot of information that needs to be completed for our Companies and Vendors.  We intend on decommission our intranet since most of the information on that internal site can be kept in AMS 360.

I look for other agents who are going through this migration experience.  

The biggest key to remember when you go through this is that this software is NOT AMS AfW! 

(I haven’t been blogging lately since I have had a hard time with formatting of my blogs.  I am using today Windows Live Blog Writer. I am impressed with its functionalability)

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